Returns & Exchanges Policy

Returns & Exchanges Policy

At Fabric Fusion, we are committed to ensuring that you are completely satisfied with your purchase. If, for any reason, you are not happy with your order, we are here to help. Please review the following guidelines for returns and exchanges.

1. Returns Eligibility

Time Frame : You may return any eligible item(s) within 14 days of receiving your order. Items must be unused, in their original packaging, and in the same condition as when you received them.

Non-Returnable Items
The following items are not eligible for return:

  • Customized or personalized products
  • Intimate apparel (such as undergarments and swimwear)
  • Clearance or sale items
  • Jewelry and accessories that have been worn or damaged

2. Exchange Policy

  • Exchanges for Different Sizes or Colors : If you need a different size or color, we will happily exchange your item(s) provided they meet the return eligibility criteria. Please contact us within 14 days of receiving your order to initiate an exchange.
  • Unavailable Stock for Exchanges :If the desired size or color is unavailable, you may choose an alternative product of the same value or request a refund.

3. Refund Process

Refund Eligibility : Once we receive your returned item(s) and confirm they are in their original condition, we will process your refund. Refunds will be issued to your original method of payment within 7-10 business days.

Shipping Costs :Please note that shipping costs for returning items are the responsibility of the customer unless the return is due to an error on our part (e.g., incorrect item shipped, defective product).

4. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us within 48 hours of delivery. We will arrange for the item to be replaced or refunded at no additional cost to you.

5. How to Initiate a Return or Exchange

To return or exchange an item, please follow these steps:

  1. Contact our customer service team at [Insert Email Address] or call us at [Insert Phone Number].
  2. Provide your order number, the item(s) you wish to return or exchange, and the reason for the return.
  3. Our team will provide instructions on how to send back the item(s) and process your return or exchange.

6. International Returns

For customers outside [Bangladesh/Dubai], please note that you are responsible for return shipping costs, customs duties, and taxes, if applicable.

7. Important Notes

  • We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item(s).
  • Refunds will be made for the cost of the product only. Shipping charges and any applicable customs duties or taxes are non-refundable.

8. Contact Information

If you have any questions or concerns about our returns and exchanges policy, please reach out to us at:

Email: [We don’t have email for this website yet]
Phone: +880-1823-541112, +880-1977965595